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	1.	Establishing a system of policies and procedures : setting up a successful policies and procedures system for printed, on-line, and web manuals / Stephen B. Page by Page, Stephen Edition: Reprinted 2002 ; Format: regular print Publication details: Westerville, Ohio : Process Improvement Publishing, 1998 Availability: Items available for loan: BIBLIOTECA GERENS (1)Call number: 658 P16E. Place hold Add to cart (remove)
	2.	Best practices in policies and procedures : includes table of contents examples and policy-procedure URLs / Stephen Page by Page, Stephen ; Format: regular print Publication details: Westerville, Ohio : Process Improvement Publishing, 2002 Availability: Items available for loan: BIBLIOTECA GERENS (1)Call number: 658 P16B. Place hold Add to cart (remove)
	3.	Achieving 100 (por ciento) compliance of policies and procedures : apply metrics and measures to achieve continuous process improvement / Stephen B. Page by Page, Stephen Edition: [Reprint. 2002] ; Format: regular print Publication details: Westerville, Ohio : Process Improvement Publishing, 2000 Other title: Apply metrics and measures to achieve continuous process improvement Availability: Items available for loan: BIBLIOTECA GERENS (1)Call number: 658 P16. Place hold Add to cart (remove)
	4.	Managing business process flows : principles of operations management / Ravi Anupindi ... [et al.] by Anupindi, Ravi Edition: 2nd edición ; Format: regular print Language: Spanish Publication details: Upper Saddle River, N.J. : Pearson : Prentice Hall, 2004 Other title: Principles of operations management Availability: Items available for loan: BIBLIOTECA GERENS (1)Call number: 658.5 M22. Place hold Add to cart (remove)
	5.	Process mapping, process improvement, and process management : a practical guide for enhancing work and information flow / Dan Madison by Madison, Dan ; Format: regular print Publication details: Chico, Ca : Paton Press, 2005 Availability: Items available for loan: BIBLIOTECA GERENS (1)Call number: 658.514 M14. Place hold Add to cart (remove)
	6.	Gestión de organizaciones intensivas en conocimiento / Carlos Hernán González Campo, Mónica García Solarte, Guillermo Murillo Vargas by González Campo, Carlos Hernán García Solarte, Mónica Murillo Vargas, Guillermo Material type: Text; Format: print regular print ; Literary form: Not fiction Language: Spanish Publication details: Colombia Programa Editorial Universidad del Valle 2016 Availability: Items available for loan: BIBLIOTECA GERENS (1)Call number: 658 .4038 GON. Place hold Add to cart (remove)
	7.	Aplicación de los métodos y herramientas by Ayala, Edwin Uceda, Guillermo Quesada, Alberto Poves, Iván ; Format: regular print Language: Spanish Publication details: 2015 Other title: Trabajo integrador Availability: Items available for loan: BIBLIOTECA GERENS (1)Call number: G DGA 001. Place hold Add to cart (remove)
	8.	Strategy maps : converting intangible assets into tangible outcomes / Robert S. Kaplan, David P. Norton by Kaplan, Robert S Norton, David P, 194 ; Format: regular print Publication details: Boston, MA : Harvard Business School Press, 2004 Other title: del Balanced Scorecard Availability: Items available for loan: BIBLIOTECA GERENS (1)Call number: 658.401 K22M. Place hold Add to cart (remove)