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	1.	La nueva era de la innovación : cómo crear valor a través de redes globales / D.K. Prohalad, M.S. Krishnan by Prahalad, C. K Krishnan, M. S ; Format: regular print Publication details: México, D.F. : McGraw-Hill, 2009 Other title: Cómo crear valor a través de redes globales Availability: Items available for loan: BIBLIOTECA GERENS (1)Call number: 658.401 P84. Place hold Add to cart (remove)
	2.	The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value / James L. Heskett by Heskett, James L Sasser, W. Earl Schlesinger, Leonard A ; Format: regular print Publication details: New York : Free Press, 1997 Availability: Items available for loan: BIBLIOTECA GERENS (1)Call number: 658.812 H44. Place hold Add to cart (remove)
	3.	Abrace a sus clientes : el método probado para personalizar las ventas y lograr resultados sorprendentes / Jack Mitchell by Mitchell, Jack García, Angela [traductor] ; Format: regular print Publication details: Bogotá : Editorial Norma, 2004 Other title: El método probado para personalizar las ventas y lograr resultados sorprendentes Availability: Items available for loan: BIBLIOTECA GERENS (1)Call number: 658.812 M66. Place hold Add to cart (remove)

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